In a week over 115 requests have been handled by our Hot Line teams working 08:00 to 18:00 on a two-shift basis. Shopping, prescriptions collection & dog walking being the main requests. This team will continue to increase its capacity to meet an increasing demand.
A single request demands considerable coordination from confirming the exact requirement to identifying a local volunteer and briefing. The requestee needs be informed of the volunteers name for security reasons. Only once the task has been completed does the Hot Line close the call. For sure we are learning and adapting but our established processes are proving robust and effective.
Immediately the CV outbreak was announced, the Horsell Prepared team reacted and resourced the various operational roles. Local residents mobilised to deliver our HP information posters to every available letter box in Horsell.
We are encouraging local areas to look out for those who may need support and encouraging people to enquire how they might offer help. Particularly Key Workers, those who are keeping our country going and those who may be troubled by current events and need to be assured that support is around them. By managing demand at this street level, will assist in minimising calls to the Horsell Prepared Hot Line, and with an increasing demand this is a very valuable contribution.
Horsell Prepared would like to extend our thanks to everyone who is working with us, including our local shops. Everyone, just everyone is an important link in the HP team at this unprecedented time.